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Frequently asked questions
Brand and philosophy
COA stands for Certificate of Authenticity. Each design begins with a place, a scene or a detail that moves us. We give it a form, so its story and emotion can be worn.
For us, authenticity means a real reference, a clear intention and a perspective of our own. The name COA expresses this creative approach; it is not a manufacturing certification.
Products and production
Our T-shirts are made after you place your order, then prepared and shipped.
Our garments are made and shipped from partner workshops in Asia.
Our T-shirts have a relaxed fit with slightly dropped shoulders.
We recommend choosing your usual size and checking the size guide on each product page.
Orders and delivery
In France, allow an estimated 8–11 days from placing your order to receiving it, including production, preparation and transit.
In other European Union countries, delivery times depend on the destination. Contact us before ordering for an estimate.
These dates are estimates and may vary depending on workshop activity and transit.
Production starts after you place your order. The estimated delivery time includes this stage, parcel preparation and shipping.
Standard shipping on T-shirts is free in France, with no minimum order. Shipping to other European Union countries costs €5 per order, regardless of the number of T-shirts, with no free-shipping threshold.
We currently deliver only within the European Union. Shipping charges are displayed before payment is confirmed.
Once your order has shipped, we send you an email with a link to track your parcel.
Contact us as soon as possible at hello@coa-apparel.com and include your order number.
Production starts soon after confirmation, so changes or cancellation cannot be guaranteed once production has begun.
Returns and refunds
Yes, within 14 days of receipt, provided the item is unworn, unwashed and in its original condition.
Making products to order does not change our returns policy.
Once your return has been approved, the refund is processed within 2–3 days, depending on the payment method used.
Payment and security
We accept card payments and the other secure payment methods shown at checkout.
Yes. All transactions are protected by encryption systems that comply with current standards.
